Privacy Information
Pricing Policy
Shipping Policy
Return Policy
Dealer Policy
Our Guarantee
Privacy Information Outfitters Supply™, Inc. is committed to respecting and protecting your privacy. Outfitters Supply's Web site is operated by Outfitters Supply™, Inc. By using this site, you agree to the collection and use of your information by us in accordance with this Privacy Policy. The following information will be collected and used in the described manner.
Address: We use your physical address to send you the products and services you ordered. We use your billing address to send your invoices, catalogs, and verify your credit card information.
E-mail Address: We use your e-mail address to send confirmation of your order and the shipping date. On occasion, we will send you product updates, specials, and useful articles through e-mail. If you would prefer not to receive our newsletter, you can email us anytime at gopackn@outfitterssupply.com, and we will remove your email address from our send list immediately.
Phone Number: We keep the phone numbers you provide on file to notify you in case of a problem with your order. Phone numbers are also entered into our shipping system so Fed Ex or UPS can contact you if there is a delivery problem with your order, while in transit.
Credit Cards: Credit card numbers are used only for payment processing and fraud protection.They are not retained for any other purposes. If you place an order online, we will use your financial information to bill you for products and services or otherwise process your transaction. By making a purchase online, you consent to providing your financial information to our service providers to process your transactions. These third parties may include credit card companies and banking institutions used to process the transaction.
Spam: We will not, under any circumstances, share your personal information with any company outside of Outfitters Supply™, Inc. or third parties acting on our behalf, such as those involved in purchasing and shipping your order.
Correct/Update Personal Information: If you would like to review, update, change, or delete information that we have collected from you, please send an email to gopackn@outfitterssupply.com or write to: Outfitters Supply™, Inc.
7373 US Hwy 2 East
Columbia Falls, MT 59912
USA *This privacy policy is effective as of October 15, 2005.
Pricing Product Pricing: We do our best to keep our prices current and error-free. Since many of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, OutfittersSupply.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so. Our prices occasionally change due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference. Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order. We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
Shipping Policy Standard Shipping
We make every effort to ship your order within 24 hours of receipt. We normally ship our products either via United Parcel Service or the United States Postal Service. Other carriers such as Federal Express, Federal Express Home Delivery, etc... are available upon request. Please contact us with any shipping concerns. We reserve the right to ship your order via a variety of carriers, such as Federal Express Ground, Federal Express Home Delivery, UPS Ground, and Priority Mail. We do our utmost to ship using the best possible method for your individual order. You can expect your standard ground shipments to arrive within 2-8 business days depending upon your location. Expedited Shipping
We are more than happy to accommodate most of your expedited shipping needs and can ship almost anywhere in the world. Please contact us for shipping charges and options if you need expedited Next Day Air, 2nd Day Air shipping, or 3 Day Select Ground shipping. *Note: Because of our location, your order must be received by 2:30 pm Mountain Time to ensure overnight delivery. Please note that we cannot ship Second Day Air or Next Day Air to PO boxes or APO/FPO addresses.
Tents and Stoves
Our tents, tent frames and stoves are shipped with a flat rate charge via standard UPS Ground unless the shipment is too large or too heavy and must ship via truck. You will be notified of any freight cost changes prior to shipment if a truck must be scheduled.
Riding Saddles
We offer FREE SHIPPING on riding saddles within the Continental United States. If you live in Alaska, Hawaii, or outside of the United States, please contact us for shipping quotes on your saddle or tent order.
International Rates
We are more than happy to ship your order anywhere in the world. If you need us to ship outside of the Continental United States, please call toll-free at 1-888-467-2256 or email us with the items that you would like to order and your complete shipping address. We will happily provide you with your shipping options and costs. Please note that you will be responsible for duties and taxes upon delivery of your products. All orders must be paid in U.S. funds by international money order or by credit card. Exchange rates are automatically calculated on credit card orders by your bank.
Return Policy Standard Return Policy
We want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 30 days of receipt. Refunds will be issued in the same manner as the order was paid or credit will be given toward the purchase of a different item. The item must be returned in brand new condition, in original packaging and with all parts and accessories to ensure full credit. Outfitters Supply™ guarantees any defects in workmanship or materials according to the manufacturer's warranty, or if it does not exist, for the reasonable life of the product. Please contact us before shipping if you are returning any products that have been used, as a restocking charge may apply.
In the event that we have made a mistake when shipping your order, or the item was received in poor or unusable condition, please contact us so that we can make arrangements for return shipping and replacement product. Our customer service number is 888-467-2256, or you may contact us via email.
New Saddle Return Policy
New saddles may be returned within 30 days for a full credit or refund (excluding shipping charges and insurance), but must arrive in the condition that we shipped them. There is a $75 restocking fee on all returned saddles, which simply covers our original shipping and insurance costs. We do encourage you to try your new saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in mint condition, without scratches, dirt, horse hair, or horse sweat. Additional fees will be charged to cover any damage or cleaning costs.
We also encourage you to customize your saddle, when available, to suit your specific needs. Please be aware, however, that some customizations may render the saddle non-resalable. These saddles will, therefore, be non-returnable or may have a larger restocking fee. We will evaluate each customized saddle on a per order basis and will notify you if your saddle would qualify before placing the order with the saddle maker. Feel free to call us if you have questions regarding saddle customization, our return policy or any other questions.
Used Saddle Return Policy
Saddles purchased as used saddles may also be returned within 30 days for credit or refund minus a $75 restocking fee. Shipping charges and insurance to return the saddle are the responsibility of the customer and the saddle must be returned in the same condition that it was shipped. Once again, we encourage you to try the saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in the same condition in which it arrived, without additional scratches, dirt, horse hair, or horse sweat. An additional fee will be charged to cover any damage or cleaning costs. Feel free to call us if you have questions regarding used saddles, our return policy, or any other questions. Return Instructions
Please completely fill out the blue return form included with your order. If you do not have the return form, please write us a note with the following information: - Why you are returning the item (wrong size, wrong item, didn't like style, etc.)
- How do you want to handle the return: exchange, gift certificate, or a credit using the original method of payment?
- To whom and where to send the exchange or refund including your full name and address, a daytime telephone number, fax number, or email address.
When shipping items back, we strongly recommend that you insure the package for an appropriate amount and get a tracking number if possible. Please return the item(s) with your instructions to: Returns - Outfitters Supply™, Inc.
7373 Hwy 2 East
Columbia Falls, MT 59912
Dealer Policy Outfitters Supply ™, Inc. Terms and Conditions - Dealer Policy: Outfitters Supply™ distributes through reputable merchants in recognized business districts. We require dealers to be conspicuously signed, to maintain regular business hours, and to have a phone number listed in the business name. We do not wholesale to clubs, associations, or individuals.
- Proof of Storefront: Please submit a picture of your store with visible signage along with your completed application.
- Terms/Credit: Net 30 is available for approved accounts after one year. All new accounts will be opened with prepayment or COD terms.
*Note: All applicants must complete our wholesale application, even if only requesting credit card or COD terms.
- Interest: Payments made after net 30 days will be subject to a service charge of 1-1/2% per month and 18% per annual.
- Minimum Order Requirement: There is a minimum opening order requirement that must be met and there must be a variety of items ordered that represent most of our product line.
- Delivery: In-stock orders are shipped within 24 hours. Orders are shipped UPS, unless otherwise requested. FOB Columbia Falls, Montana.
Download the Application:
Our Wholesale Application is available in PDF format. You'll need to download Adobe Reader if you don't already have the program on your computer in order to view the application. If you do not have Adobe Reader, click the icon below for a free download. 
If you already have Adobe Reader on your computer click on the link below:
Open the Outfitter Supply™ Wholesale Application (PDF / 103 kb). Simply print a copy of the application, fill it out completely, and fax it to Outfitters Supply™ at 406-892-4234 or email it to gopackn@outfitterssupply.com
Not all of the products shown on our website are available for wholesale. Click here for a copy of our wholesale catalog (PDF / 4 mb) Dealer Pricing will be available to approved accounts only.
If you attend the Western and English Sales Association Show in January at the Denver Merchandise Mart, please visit our booth (ER J45) to talk to a representative and view our wholesale trail riding and horse packing equipment.
If you have any questions, feel free to contact:
Outfitters Supply™, Inc.
7373 US Hwy 2 East
Columbia Falls, MT 5991
406-892-3650
marketing@outfitterssupply.com
Our Guarantee
Outfitters Supply, Inc. and TrailMax products are guaranteed for the reasonable life of the product to be free from any defects in materials and workmanship. This warranty does not cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damages due to accident or improper care will be repaired at a reasonable rate. Products sent for repair must be cleaned prior to sending. If such wear and tear occurs, we can provide you with generous options for repairing or refurbishing your product. For all other brands, please see the manufacturer’s warranty policy for those products.
If you are not happy with an item when you receive it, you may return it in new condition, and we will gladly refund your money or exchange it for another item. Please contact us before shipping if you are returning any products that have been used, as a restocking charge may apply. | 
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