How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
The following information will be collected and used in the described manner.
Address: We use your physical address to send you the products and services you ordered. We use your billing address to send your invoices, catalogs, and verify your credit card information.You may always opt out of receiving our catalog (mailed twice a year) by contacting us by phone or email.
Correct/Update Personal Information:
E-mail Address: We use your e-mail address to send confirmation of your order and the shipping date. On occasion, we will send you product updates, specials, and useful articles through e-mail. If you would prefer not to receive our newsletter, you can email us anytime at email@example.com, and we will remove your email address from our send list immediately.
Phone Number: We keep the phone numbers you provide on file to notify you in case of a problem with your order. Phone numbers are also entered into our shipping system so that UPS, FedEx or the US Postal Service can contact you if there is a delivery problem with your order while in transit.
Credit Cards: Credit card numbers are used only for payment processing and fraud protection.They are not retained for any other purposes. If you place an order online, we will use your financial information to bill you for products and services or otherwise process your transaction. By making a purchase online, you consent to providing your financial information to our service providers to process your transactions. These third parties may include credit card companies and banking institutions used to process the transaction.
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
If you would like to review, update, change, or delete information that we have collected from you, please send an email to firstname.lastname@example.org
or write to:
Outfitters Supply, Inc.
7373 US Hwy 2 East
Columbia Falls, MT 59912
Pricing and Order Fulfillment
We do our best to keep our prices current and error-free. Since many of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, OutfittersSupply.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.
Our prices occasionally change due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our web site, to limit the order quantity for any item, and to refuse service to any customer.
Free Standard Shipping
When we have free shipping specials, please be aware that we cannot offer totally free shipping on heavy and/or oversize items such as wood burning camp stoves, wall tent frames, and hard sided pack panniers. There will be a minimal handling charge on these items. Free shipping is only offered for shipments within the continental US. We will ship using the best carrier for each individual order depending on the size, weight, and delivery location. If you require us to send and order using a specific carrier, there may be an additional fee for the cost difference.
We make every effort to ship your order within 24 hours of receipt. We normally ship our products either via United Parcel Service or the United States Postal Service. Other carriers such as Federal Express, Federal Express Home Delivery, etc. are available upon request. We are more than happy to ship your order outside of the 48 continental states, although our website is not able to determine the charges properly. If you need us to ship outside of the Continental United States (Hawaii, Alaska), please call toll-free at 1-888-467-2256 or email us with the items that you would like to order and your complete shipping address. We will happily provide you with your shipping options and costs. If you place an order without getting a quote, we will contact you for shipping charge approval prior to shipping your order.Please contact us with any shipping concerns.
We reserve the right to ship your order via a variety of carriers, such as Federal Express Ground, Federal Express Home Delivery, UPS Ground, and Priority Mail. We do our utmost to ship using the best possible method for your individual order. You can expect your standard ground shipments to arrive within 2-8 business days depending upon your location.
We are more than happy to accommodate most of your expedited shipping needs and can ship almost anywhere in the world. Please note that our website cannot determine international or expedited shipping charges correctly. Contact us for shipping charges and options if you need expedited Next Day Air, 2nd Day Air shipping, or 3 Day Select Ground shipping.
*Note: Because of our location, your order must be received by 2:30 pm Mountain Time to ensure overnight delivery. Please note that we cannot ship Second Day Air or Next Day Air to PO boxes or APO/FPO addresses.
We are more than happy to ship your order anywhere in the world, although our website is not able to determine the charges properly. If you need us to ship outside of the Continental United States, please call toll-free at 1-888-467-2256 or email us with the items that you would like to order and your complete shipping address. We will happily provide you with your shipping options and costs. If you place an order, we will contact you for shipping charge approval prior to shipping your order. Please note that you will be responsible for duties and taxes upon delivery of your products. All orders must be paid in U.S. funds by international money order or by credit card. Exchange rates are automatically calculated on credit card orders by your bank.
Tents and Stoves
Our tents, tent frames and stoves are shipped with a flat rate charge via standard UPS Ground unless the shipment is too large or too heavy and must ship via truck. You will be notified of any freight cost changes prior to shipment if a truck must be scheduled.
We offer FREE SHIPPING on riding saddles within the Continental United States. If you live in Alaska, Hawaii, or outside of the United States, please contact us for shipping quotes on your saddle or tent order.
Standard Return Policy
We want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 30 days of receipt for a refund of the full merchandise purchase amount (shipping costs are not refunded). Refunds will be issued in the same manner as the order was paid or credit will be given toward the purchase of a different item. The item must be returned in brand new condition, in original packaging and with all parts and accessories to ensure full merchandise credit. Outfitters Supply guarantees any defects in workmanship or materials according to the manufacturer's warranty, or if it does not exist, for the reasonable life of the product. Please contact us before shipping if you are returning any products that have been used, as a restocking charge may apply.
In the event that we have made a mistake when shipping your order, or the item was received in poor or unusable condition, please contact us so that we can make arrangements for return shipping and replacement product. Our customer service number is 888-467-2256, or you may contact us via email.
New Saddle Return Policy
New saddles may be returned within 30 days for a full credit or refund (excluding shipping charges and insurance), but must arrive in the condition that we shipped them. There is a $75 restocking fee on all returned saddles, which simply covers our original shipping and insurance costs. We do encourage you to try your new saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in mint condition, without scratches, dirt, horse hair, or horse sweat. Additional fees will be charged to cover any damage or cleaning costs.
Customized Saddle Return Policy
We also encourage you to customize your saddle, when available, to suit your specific needs. Please be aware, however, that some customizations may render the saddle non-resalable. These saddles will, therefore, be non-returnable or may have a larger restocking fee. We will evaluate each customized saddle on a per order basis and will notify you if your saddle would qualify before placing the order with the saddle maker. Feel free to call us if you have questions regarding saddle customization, our return policy or any other questions.
Used Saddle Return Policy
Saddles purchased as used saddles may also be returned within 30 days for credit or refund minus a $75 restocking fee. Shipping charges and insurance to return the saddle are the responsibility of the customer and the saddle must be returned in the same condition that it was shipped. Once again, we encourage you to try the saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in the same condition in which it arrived, without additional scratches, dirt, horse hair, or horse sweat. An additional fee will be charged to cover any damage or cleaning costs. Feel free to call us if you have questions regarding used saddles, our return policy, or any other questions.
Please completely fill out the return form included with your order. If you do not have the return form, please write us a note with the following information:
Why you are returning the item (wrong size, wrong item, didn't like style, etc.)
How do you want to handle the return: exchange, gift certificate, or a credit using the original method of payment?
To whom and where to send the exchange or refund including your full name and address, a daytime telephone number, fax number, or email address.
When shipping items back, we strongly recommend that you insure the package for an appropriate amount and get a tracking number if possible. Please return the item(s) with your instructions to:
Returns - Outfitters Supply, Inc.
7373 Hwy 2 East
Columbia Falls, MT 59912
Outfitters Supply, Inc. Terms and Conditions
Dealer Policy: Outfitters Supply distributes through reputable merchants in recognized business districts. We require dealers to be conspicuously signed, to maintain regular business hours, and to have a phone number listed in the business name. We do not wholesale to clubs, associations, or individuals.
Proof of Storefront: Please submit a picture of your store with visible signage along with your completed application.
Terms/Credit: Net 30 is available for approved accounts after one year. All new accounts will be opened with prepayment or COD terms.
*Note: All applicants must complete our wholesale application, even if only requesting credit card or COD terms.
Interest: Payments made after net 30 days will be subject to a service charge of 1-1/2% per month and 18% per annual.
Minimum Order Requirement: There is a minimum opening order requirement that must be met and there must be a variety of items ordered that represent most of our product line.
Delivery: In-stock orders are shipped within 24 hours. Orders are shipped UPS, unless otherwise requested. FOB Columbia Falls, Montana.
Download the Application:
Our Wholesale Application is available in PDF format. You'll need to download Adobe Reader if you don't already have the program on your computer in order to view the application. If you do not have Adobe Reader, click the icon below for a free download.
If you already have Adobe Reader on your computer click on the link below:
Open the Outfitter Supply Wholesale Application (PDF / 103 kb). Simply print a copy of the application, fill it out completely, and fax it to Outfitters Supply at 406-892-4234 or email it to email@example.com
Not all of the products shown on our website are available for wholesale. Click here for a copy of our wholesale catalog (PDF / 11 mb) Dealer Pricing will be available to approved accounts only.
If you attend the Western and English Sales Association Show in January at the Denver Merchandise Mart, please visit us in Pavilion Booth 243 to learn more and view our wholesale trail riding and horse packing equipment.
If you have any questions, feel free to contact:
Outfitters Supply, Inc.
7373 US Hwy 2 East
Columbia Falls, MT 5991
Outfitters Supply, Inc. and TrailMax products are guaranteed for the reasonable life of the product to be free from any defects in materials and workmanship. This warranty does not cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damages due to accident or improper care will be repaired at a reasonable rate. Products sent for repair must be cleaned prior to sending. If such wear and tear occurs, we can provide you with generous options for repairing or refurbishing your product. For all other brands, please see the manufacturer’s warranty policy for those products.
If you are not happy with an item when you receive it, you may return it in new condition, and we will gladly refund your money or exchange it for another item. Please contact us before shipping if you are returning any products that have been used, as a restocking charge may apply.