Standard Return Policy
We want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 30 days of receipt for a refund of the full merchandise purchase amount (shipping costs are not refunded). Refunds will be issued in the same manner as the order was paid or credit will be given toward the purchase of a different item. The item must be returned in brand new condition, in original packaging and with all parts and accessories to ensure full merchandise credit. Outfitters Supply guarantees any defects in workmanship or materials according to the manufacturer's warranty, or if it does not exist, for the reasonable life of the product. Please contact us before shipping if you are returning any products that have been used, as a restocking charge may apply.
In the event that we have made a mistake when shipping your order, or the item was received in poor or unusable condition, please contact us so that we can make arrangements for return shipping and replacement product. Our customer service number is 888-467-2256, or you may contact us via email.
New Saddle Return Policy
New saddles may be returned within 30 days for a full credit or refund (excluding shipping charges and insurance), but must arrive in the condition that we shipped them. There is a $75 restocking fee on all returned saddles, which simply covers our original shipping and insurance costs. We do encourage you to try your new saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in mint condition, without scratches, dirt, horse hair, or horse sweat. Additional fees will be charged to cover any damage or cleaning costs.
Customized Saddle Return Policy
We also encourage you to customize your saddle, when available, to suit your specific needs. Please be aware, however, that some customizations may render the saddle non-resalable. These saddles will, therefore, be non-returnable or may have a larger restocking fee. We will evaluate each customized saddle on a per order basis and will notify you if your saddle would qualify before placing the order with the saddle maker. Feel free to call us if you have questions regarding saddle customization, our return policy or any other questions.
Used Saddle Return Policy
Saddles purchased as used saddles may also be returned within 30 days for credit or refund minus a $75 restocking fee. Shipping charges and insurance to return the saddle are the responsibility of the customer and the saddle must be returned in the same condition that it was shipped. Once again, we encourage you to try the saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in the same condition in which it arrived, without additional scratches, dirt, horse hair, or horse sweat. An additional fee will be charged to cover any damage or cleaning costs. Feel free to call us if you have questions regarding used saddles, our return policy, or any other questions.
Please completely fill out the return form included with your order. If you do not have the return form, please write us a note with the following information:
When shipping items back, we strongly recommend that you insure the package for an appropriate amount and get a tracking number if possible. Please return the item(s) with your instructions to:
Returns - Outfitters Supply, Inc.