Outfitters Supply Policies
We do our best to keep our prices current and error-free. Since many of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, OutfittersSupply.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.
Our prices occasionally change due to supply, demand, specials and other uncontrollable factors. Our company does not offer price protection. If you place an order and the price is lowered on our web site at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our web site, to limit the order quantity for any item, and to refuse service to any customer.
We make every effort to ship your order within 24 hours of receipt. We normally ship our products either via Federal Express Ground/Home Delivery or the United States Postal Service. Other carriers such as UPS or trucking/freight companies are available upon request or as occasionally warranted. We are more than happy to ship your order outside of the 48 continental states, although our website is not able to determine the charges properly. If you need us to ship outside of the Continental United States (Hawaii, Alaska), please call toll-free at 1-888-467-2256 or email us with the items that you would like to order and your complete shipping address. We will happily provide you with your shipping options and costs. If you place an order without getting a quote, we will contact you for shipping charge approval prior to shipping your order. Please contact us with any shipping concerns.
All orders are shipped FOB Columbia Falls, Montana or FOB origin if it is a special order shipping directly from the manufacturer. Please let us know if you need special services such as having a signature required upon delivery. We reserve the right to ship your order via a variety of carriers, such as Federal Express Ground, Federal Express Home Delivery, UPS Ground, and Priority Mail. We do our utmost to ship using the best possible method for your individual order. You can expect your standard ground shipments to arrive within 2-8 business days depending upon your location.
We are more than happy to accommodate most of your expedited shipping needs and can ship almost anywhere in the world. Please note that our website cannot determine international or expedited shipping charges correctly at this time. Contact us for shipping charges and options if you need expedited Next Day Air, 2nd Day Air shipping, or 3 Day Select Ground shipping.
*Note: Because of our location, your order must be received by 12:00 pm Mountain Time to ensure overnight delivery. Please note that we cannot ship using expedited parcel services to PO boxes or APO/FPO addresses.
We are more than happy to ship your order nearly anywhere in the world, although our website is not able to determine the charges properly at this time. If you need us to ship outside of the Continental United States, please call toll-free at 1-888-467-2256 or email us with the items that you would like to order and your complete shipping address. We will happily provide you with your shipping options and costs. If you place an order, we will contact you for shipping charge approval prior to shipping your order. All orders must be paid in U.S. funds by international money order, PayPal, or by a major credit card. Please note that if fraud is suspected there will be a delay processing your order. We will only ship to addresses verified by PayPal or the holder's bank. Exchange rates are automatically calculated oby your bank and are out of our control. Please note all orders from Outfitters Supply are shipped FOB. You will assume ownership of the goods as soon as the shipment leaves our premises. You will be responsible for any damage, loss, theft, customs fees, duty fees and delivery fees. If the package is returned to us for any reason, you will be liable for any return shipping charges incurred.
Standard Return Policy
We want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 30 days of receipt for a refund of the full merchandise purchase amount (shipping costs are not refunded). Refunds will be issued in the same manner as the order was paid or credit will be given toward the purchase of a different item. The item must be returned in brand new condition, in original packaging and with all parts and accessories to ensure full merchandise credit. Outfitters Supply guarantees any defects in workmanship or materials according to the manufacturer's warranty. Please contact us via email before shipping if you are returning any products that have been used, as a restocking charge may apply.
In the event that we have made a mistake when shipping your order, or the item was received in poor or unusable condition, please contact us so that we can make arrangements for return shipping and replacement product. Our customer service number is 888-467-2256, or you may contact us via email.
New Saddle Return Policy
New saddles may be returned within 30 days for a full credit or refund (excluding shipping charges and insurance), but must arrive in the condition that we shipped them. There is a $75 restocking fee on all returned saddles, which simply covers our original shipping and insurance costs. We do encourage you to try your new saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in mint condition, without scratches, dirt, horse hair, or horse sweat. Additional fees will be charged to cover any damage or cleaning costs.
Customized Saddle Return Policy
We also encourage you to customize your saddle, when available, to suit your specific needs. Please be aware, however, that some customizations may render the saddle non-resalable. These saddles will, therefore, be non-returnable or may have a larger restocking fee. We will evaluate each customized saddle on a per order basis and will notify you if your saddle would qualify before placing the order with the saddle maker. Feel free to call us if you have questions regarding saddle customization, our return policy or any other questions.
Used Saddle Return Policy
Saddles purchased as used saddles may also be returned within 30 days for credit or refund minus a $75 restocking fee. Shipping charges and insurance to return the saddle are the responsibility of the customer and the saddle must be returned in the same condition that it was shipped. Once again, we encourage you to try the saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in the same condition in which it arrived, without additional scratches, dirt, horse hair, or horse sweat. An additional fee will be charged to cover any damage or cleaning costs. Feel free to call us if you have questions regarding used saddles, our return policy, or any other questions.
Please write us a note with the following information:
When shipping items back, we strongly recommend that you insure the package for an appropriate amount and get a tracking number if possible. Please return the item(s) with your instructions to:
Returns - Outfitters Supply, Inc.
7373 Hwy 2 East
Columbia Falls, MT 59912
Guarantees and Warranty Policy
Outfitters Supply, Inc. and TrailMax products are guaranteed to be free from any manufacturing defects in material and workmanship up to 12 months from the purchase date. We have the right, at our option, to repair or replace the merchandise if it meets our warranty criteria. The guarantee does not cover damage resulting from accidents, abuse, neglect, improper handling or common carrier damage. The guarantee does not cover ordinary wear and tear. For all other brands, please see the manufacturer’s warranty policy for those products.