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FAQ

Do you ship internationally?

We are more than happy to ship your order nearly anywhere in the world, although our website is not able to determine the charges properly at this time. If you need us to ship outside of the Continental United States, please call toll-free at 1-888-467-2256 or email us with a list of the items that you would like to order and your complete shipping address. We will happily provide you with your shipping options and costs. If you place an order, we will contact you for shipping charge approval prior to shipping your order. All orders must be paid in U.S. funds by international money order, PayPal, or by a major credit card. Please note that if fraud is suspected there will be a delay processing your order. We will only ship to addresses verified by PayPal or the holder's bank. Exchange rates are automatically calculated by your bank and are out of our control.

Please note all orders from Outfitters Supply are shipped FOB.  You will assume ownership of the goods as soon as the shipment leaves our premises.  You will be responsible for any damage, loss, theft, customs fees, duty fees and delivery fees. If the package is returned to us for any reason, you will be liable for any return shipping charges incurred. 

Do you offer expedited shipping?

We are more than happy to accommodate most of your expedited shipping needs and can ship almost anywhere in the world. Please note that our website cannot determine international or expedited shipping charges correctly at this time. Contact us for shipping charges and options if you need expedited Next Day Air, 2nd Day Air shipping, or 3 Day Select Ground shipping.

*Note: Because of our location, your order must be received by 12:00 pm Mountain Time to ensure overnight delivery. Please note that we cannot ship using expedited parcel services to PO boxes or APO/FPO addresses.

What is your return policy?

At Outfitters Supply we pride ourselves with providing high quality products for our customer’s packing needs.  As we want our customer to be satisfied with our products, please see below for our 30 day return policy.

Return policy:

  • Customer must provide proof of purchase from Outfitters Supply
  • Returned items must be in new condition and with original packaging.
  • Outfitters Supply does not issue refunds for used products.
  • Custom orders are non-refundable (i.e. Cut to Size: Straps, Webbing, Ropes etc.)
  • Returns must be shipped to Outfitters Supply at the customer’s expense or returned in store at the following address: Outfitters Supply, 7373 US Highway 2 East, Columbia Falls, MT 59912. If shipping your return, please include a note stating your your name, your order number and your reason for returning the item. Please state whether you would prefer a refund or you would like to exchange the item for a different item.   
  • Shipping costs are non-refundable.